How To Save 25% Using The Hilton Best Rate Guarantee

Do you wish there was a way to stay at your favourite Hilton hotels for a cheaper rate? How does 25% off sound? Now before you get too excited this isn’t a guaranteed discount or a discount code… We are talking about using the Hilton Best Rate Guarantee. Find out how to benefit from the guarantee below!

What is The Hilton Best Rate Guarantee?

It’s basically Hilton’s guarantee that by booking directly with them you will get the best rate. On the Hilton Best Rate Guarantee page it describes how the guarantee works…

If you find a lower qualified price* for the same accommodation and terms at any point before your reservation is made or up to 24 hours after making your reservation through one of the official Hilton booking channels**, we will honor the lower price AND take an additional 25% off the room rate for each night of your stay.

When multiple prices for the same accommodations are available through the official Hilton booking channel, you must have booked the lowest rate to be eligible for the Price Match Guarantee.

Now you’ll notice there are quite a few caveats in the guarantee, mainly that the room and the booking terms need to be identical. For example, if one room is described as ocean view and another one is described as partial ocean view, if the free cancellation date is different or you need to pay upfront compared to at the hotel your claim would be declined. You can read all the rules/restrictions here – https://hiltonworldwide3.hilton.com/en/price-match-guarantee/overview.html

Is the Hilton Best Rate Guarantee worth the hassle?

Yes! I would say 80% of our stays in Hilton have successfully used the Hilton Best Rate Guarantee to save a chunk! The most important thing here is to research, research and research some more! Let’s break this down into some steps…

1. Find the price for the hotel/room/dates you want to stay on the Hilton website.
2. Start your research! I tend to start on websites such as Kayak & TripAdvisor which search several other sites as well. From here you can branch out and find other sites that have your hotel on by simply searching Google for your hotel name.
3. When you find a price that is lower make sure it is for exactly the same room and the terms are identical otherwise Hilton will refuse your claim. If you are submitting via email take screenshots that clearly show the rate, room, occupancy & cancellation terms etc. If you are going to ring have the website and all the details at hand to give to the agent.
4. Submit your claim! You need to either fill in the claim form here (within 24-hours) if you’ve already booked with Hilton or by ringing your local reservation office.

If you purchasing a non-refundable rate you will need to ring Hilton for a price match otherwise you may be stuck with the more expensive room if they don’t accept your price match. Been refused? Don’t let that put you off, persist either by showing screenshots or contacting another agent by starting the process again.

This is normally where we have success and others give up!

If you book a room with free cancellation you can also cancel it and try again another time. If your price match is successful you will receive an email confirmation, a booking email with the updated price and you will also see the new price in the app.

Conclusion

With a little research, your next trip can be a lot cheaper by utlising the Hilton Best Rate Guarantee, plus you have the benefits of earning more Hilton points & getting status benefits by booking direct. Have you used the Hilton Best Rate Guarantee before? If so, let us know your biggest saving below!